Support

Email contact@wherekept.com. A person reads it, usually the same day.

Common questions

What is free, and what is WhereKept Plus?

The free plan holds 25 items for one person, with one photo per item, and includes places, search, labels, the move record, and the spreadsheet export. WhereKept Plus adds sharing with your household, unlimited items, up to 5 photos per item, photo identification, and the insurance PDF. One subscription covers the whole household.

How do I cancel or change my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose WhereKept Plus. If Plus ends, nothing is locked: everything you added stays searchable and exportable.

I paid but WhereKept still shows the free plan.

Open the Plus screen from the Household tab and tap Restore purchases while signed in to the same Apple ID. If that does not fix it, write to us with the email you use in WhereKept.

How do I add someone to my household?

Sharing is part of WhereKept Plus. Open the Household tab, share the invite code, or tap Share invite. They create an account, choose Join with a code, and enter it.

I scanned a label and nothing opened.

Make sure the WhereKept app is installed and you are signed in to the household that printed the label. Scanning from the Find tab inside the app always works.

Can I move a whole cabinet or bin to another room?

Yes. Open the place, tap the menu in the top right, choose Move to, and pick where it goes. Everything inside moves with it and every item’s address updates.

How do I delete my account?

Household tab, then Delete my account at the bottom. See the privacy policy for what happens to shared data.

Something is broken.

Tell us what you tapped and what you saw. A screenshot helps. We fix reported bugs first.